RETURNS & REFUNDS

Hassle-Free Return Solutions

We appreciate your patronage at Dikavey.com and trust your purchase meets expectations. Should you encounter quality discrepancies or dissatisfaction with your order, please promptly notify our support team at dikavey001@gmail.com to facilitate product replacement or compensatory arrangements.

Return Policy Framework

Unsatisfied with your purchase? You retain a 30-day return window from the delivery date.

Return Eligibility Criteria  
1. Timeframe: Returns must be initiated within 30 calendar days post-delivery.  
2. Condition Requirements:  
   - Products must remain unused with original packaging, tags, and accessories intact  
   - Included gifts must accompany returned items  
3. Authorization Protocol:  
   - Obtain return authorization via dikavey001@gmail.com prior to shipment  
   - Direct returns to original shipping addresses are strictly prohibited  
4. Processing Timeline: Allow 3 business days for return verification post-authorization  
5. Shipping Liability: Customers bear return shipping costs except for manufacturer defects/damage  
6. Restocking Adjustments:  
   - 10% restocking fee applies to refused shipments/incorrect addressing  
   - Partial refunds may be issued for non-original condition items or delayed returns  

*Note: Return shipping reimbursement via PayPal applies exclusively to errors attributable to Dikavey.*

Product Exchange Protocol

Direct product exchanges are unavailable. For size/color modifications, we recommend placing a new order and initiating return procedures for the original purchase. Contact dikavey001@gmail.com for defect-related concerns.

Missing Components Protocol

Potential Scenarios:  
- Split Shipments: Verify shipment status via dikavey001@gmail.com  
- Compromised Packaging: Submit photographic evidence of damaged packaging and missing items  
- Documentation Requirements: Include order number, parcel label, and visual documentation of received goods  

DOA (Dead on Arrival) Resolution

For transit-damaged items:  
1. Submit timestamped photographic evidence of defects  
2. Provide carrier tracking number  
3. Full refund eligibility requires immediate notification post-delivery  

Refund Processing Guidelines

- Approved returns: Refunds processed within 2-3 business days of warehouse receipt  
- Payment reconciliation: Refunds reflect through original payment method within standard banking timelines  
- Third-party purchases: Contact authorized retailers directly for resolution  

Partial Refund Conditions

Reduced reimbursements apply when:  
- Products demonstrate user-induced damage/missing components  
- Returns exceed 30-day policy window  
- Non-Dikavey.com purchases (contact retailers directly)  

For expedited resolution, contact our Customer Experience Team at dikavey001@gmail.com.