SHIPPING POLICY
SHIPPING TERMS & PROCEDURES
Thank you for choosing DIKAVEY. We are committed to delivering your orders efficiently through optimized logistics solutions. Below are the comprehensive terms governing our shipping operations:
ORDER PROCESSING & DELAY NOTIFICATION
In the event of high order volumes or logistical constraints, shipments may experience delays of 3-5 business days. Should delays exceed this timeframe, customers will receive proactive email notifications with revised delivery estimates.
GLOBAL SHIPPING SERVICES
DIKAVEY provides worldwide delivery. Region-specific shipping rates will be calculated and displayed during checkout. Seasonal promotions and discounted shipping options are periodically available; subscribe to our newsletter for updates.
Important: Remote area surcharges may apply per carrier regulations, with such fees payable by the recipient.
SHIPPING COST STRUCTURE
- Free Standard Shipping: Applicable to orders ≥$200 USD (excludes presale items)
- Standard Ground: 9.99USD(orders<200)
-
Expedited Air: $19.99 USD
Note: All import duties, taxes, and customs clearance fees remain the consignee's responsibility.
CUSTOMS CLEARANCE OBLIGATIONS
Product pricing excludes destination-country tax liabilities. Recipients must directly coordinate with local customs authorities regarding detained shipments and remit any mandatory import fees. DIKAVEY does not act as a customs broker or assume fiscal responsibilities in international transactions.
ORDER PROCESSING TIMELINES
- Standard order fulfillment: ≤3 business days (excluding weekends/holidays)
- Tracking details transmitted via automated shipment confirmation email upon dispatch
- Presale items: Delivery schedules specified on individual product pages
Note: Inaccurate recipient information voids delivery guarantees and may incur rerouting fees.
ORDER MODIFICATION PROTOCOL
Revisions/cancellations must be initiated prior to shipment confirmation. Critical address corrections require immediate notification (within 24 hours of order placement) to support@dikavey.com with subject line: URGENT SHIPPING ADDRESS AMENDMENT - [Order #]
Service limitation: Deliveries to PO Boxes are unsupported.
POST-SHIPMENT ADJUSTMENTS
Address modifications cannot be accommodated after carrier handoff.
DELIVERY PERFORMANCE STANDARDS
Total Delivery Duration = Processing Time + Carrier Transit Time
- Estimated delivery window: 10-15 business days
- Contingency protocol: Contact support@dikavey.com if undelivered after 30 business days
Disclaimer: DIKAVEY disclaims liability for delays caused by customs inspections, force majeure events, or final-mile carrier performance.
PARCEL TRACKING INSTRUCTIONS
- Registered Users: Access real-time status via account portal > Order History > Tracking ID
- Guest Purchases: Monitor shipment confirmation email for carrier links
- Universal Tracking: Utilize our Order Tracker with provided tracking code
DISCREPANCY RESOLUTION PROCESS
Immediately inspect packages upon receipt. Report damaged/incorrect items within 5 calendar days via support@dikavey.com, including:
- High-resolution photos of product/issues
- Order number & invoice copy
- Delivery documentation
Our Quality Assurance team will evaluate claims and coordinate replacements/refunds per warranty terms.
LIABILITY DISCLAIMERS
DIKAVEY is not accountable for:
- Theft/loss after carrier confirmation of delivery
- Address errors uncorrected during order review
- Customs destruction/confiscation of regulated goods
For urgent inquiries, contact our Logistics Team:
📧 support@dikavey.com