FAQs
SHIPPING
Delivery
Free standard shipping is automatically applied to all orders exceeding $199 USD.
International Shipping Availability
Yes, we provide worldwide delivery services. Applicable shipping charges will be calculated and included during the checkout process. For cost-saving opportunities, we encourage customers to monitor our ongoing discounts and seasonal promotions.
Authorized Shipping Carriers
We collaborate with globally recognized logistics providers (e.g., DHL, FedEx, UPS) and regional certified partners.
Estimated Delivery Timeline
Total delivery duration = Order Processing Period (1-3 business days) + Transit Duration (varies by destination).
While most orders arrive within 10-15 business days, regional customs protocols or local postal inefficiencies may occasionally cause delays. For jurisdictional specifics, refer to our Shipping Policy.
Order Tracking Protocol
Registered Dikavey Account Holders
Log in to your account via Dikavey Online Store.
Navigate to Order History to review fulfillment status.
Select the relevant order to access real-time tracking data.
Guest Checkout Customers
A shipment confirmation email containing a traceable tracking link will be dispatched upon order dispatch.
No email received? Escalate promptly to our support team at dikavey001@gmail.com for expedited resolution (response time: <24 business hours).
Manual Tracking via Portal
Visit our Order Tracking Portal.
Input the provided tracking ID to retrieve live shipment analytics and estimated delivery windows.
Note: All timelines exclude public holidays and force majeure events. For urgent inquiries, contact our logistics team Mon-Fri, 9 AM–5 PM (GMT+8).
Let me know if you need further refinements!
PRODUCTS
Warranty Coverage
DIKAVEY provides a 90-day limited warranty from the date of delivery, covering original manufacturing defects. Eligible claims qualify for complimentary parts replacement or repair services. Full eligibility criteria are detailed in our Warranty Terms.
Battery Safety Protocol for Charging
To mitigate electrical hazards, disconnecting and removing batteries from the vehicle prior to charging is mandatory. Failure to comply may void warranty coverage.
Approved Charging Solutions
Compatible chargers include 5V/1A or 5V/2A adapters, USB-compatible devices (e.g., laptops), or third-party USB chargers. Note: Lower-output chargers (≤5V/1A) may extend charging cycles.
Accessing Component Catalogs
A categorized parts inventory is available in the product manual included with your purchase. For expedited assistance, request a digital copy via dikavey001@gmail.com.
Spare Parts Procurement
Online: Visit DIKAVEY.com → Shop → RC Parts & Accessories.
Direct Support: Submit part specifications to dikavey001@gmail.com for bulk/niche requests.
Water Exposure Guidelines
DIKAVEY vehicles feature waterproof ESCs, permitting operation in light rain. Post-use, thoroughly dry all surfaces and compartments with absorbent materials (e.g., microfiber cloths) to prevent corrosion or circuit damage. Avoid submersion.
RC Controller Compatibility
DIKAVEY models utilize proprietary controllers with encrypted frequency protocols. Third-party or cross-model controllers are not supported.
User Manual Availability
Dear customer, if you need an electronic version of the user manual, please contact our support team at dikavey001@gmail.com.
Assembly Status
All DIKAVEY RC vehicles undergo pre-delivery assembly and QA testing, ensuring "ready-to-run" condition upon unboxing.
Note: Safety certifications and operational limits are outlined in the Product Safety Guide (included with all orders). For technical emergencies, escalate to dikavey001@gmail.com (24/7 priority response).
ORDER
How to Verify if My Order Was Successfully Placed?
Upon successful order placement, you will receive an order confirmation email containing your order number. If no confirmation is received, your payment may have failed. Common causes include mismatched billing information (e.g., ZIP code discrepancies). To resolve this, ensure your billing address matches the details registered with your payment method. For further assistance, contact our support team.
Collapsible rowHow to Track Order Shipment Status?
Once your order is shipped, you will receive a shipment confirmation email with a tracking number and carrier details. Use this information to monitor delivery progress via the carrier’s platform.
Can I Modify or Cancel My Order’s Shipping Address?
Orders may be canceled or modified prior to shipment. However, changes cannot be guaranteed once the order enters the shipping process. Contact us immediately via email for urgent requests.
Is Product Return Permitted?
We accept returns within 30 days of delivery for items that do not meet expectations. Review our Returns & Refunds Policy for eligibility criteria and procedures.
Return Policy Terms & Conditions
To qualify for a return:
Eligibility Window: Returns must be initiated within 30 days of delivery.
Condition: Items must be unused, undamaged, and in original packaging (including tags, accessories, and gifts).
Authorization: Contact dikavey001@gmail.com for a return address and approval before shipping. Do not return to the original shipping address.
Processing Time: Allow 3 business days for processing post-receipt.
Shipping Costs: Customers cover return shipping fees unless the return is due to our error (e.g., damaged/defective items).
Restocking Fees: A 10% restocking fee applies for refused shipments or incorrect addresses. Partial refunds may apply for non-compliant returns.
Refund Timeline
Refunds are processed within 2-3 business days after we receive and inspect your return. You will receive email notifications at each stage.
Lost or Stolen Packages
For undelivered packages, we will file a claim with the carrier. If approved, a refund or replacement will be issued within 3-5 business days. Note: We are not liable for theft or damage post-delivery.
Missing Items in Order
Potential causes:
Split Shipment: Contact us to confirm if items were shipped separately.
Parcel Tampering: If the package appears damaged or opened, document the issue with photos and email us your order number, parcel label, and missing item details.
Damaged Items on Delivery
For items damaged during transit, a full refund is available. Submit clear photos/videos of the damage and the courier number to dikavey001@gmail.com for prompt resolution.
Multiple Items Delivery Timing
While we aim to consolidate shipments, items may be dispatched separately based on availability and logistics. You will receive individual tracking details for each shipment.
Contact Support:
For unresolved issues, email dikavey001@gmail.com. We prioritize swift and satisfactory resolutions.
PAYMENTS & DISCOUNTS
What Payment Methods Are Accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and gift cards. All transactions are processed through a secured payment gateway to ensure data protection.
When Will My Payment Be Processed?
Your payment is finalized once your order is shipped. A pre-authorization hold may temporarily appear on your account at the time of purchase, but funds will only be captured upon shipment confirmation.
Why Was My Payment Declined?
Invalid Billing Information: Ensure your name, billing address, and ZIP code match the details registered with your payment method.
Insufficient Funds: Verify account/card balance.
Incorrect Email: A valid email address is required for transaction confirmation.
Contact your bank or payment provider for further clarification.
Collapsible rowHow Do I Access My Discount Code?
Discount codes are delivered via email upon eligibility (e.g., promotions, newsletter sign-ups). If not received, check your spam/junk folder. Codes are subject to validity periods and terms outlined in their respective offers.
Collapsible rowCan I Apply Multiple Discount Codes to One Order?
No, only one discount code may be applied per transaction. Coupons cannot be stacked unless explicitly stated in promotional terms.
How Are Taxes and Import Duties Calculated?
Taxes (e.g., VAT, GST) and duties are determined by:
Destination Country: Rates vary based on local regulations.
Product Origin: Import fees depend on manufacturing location.
Order Value: Declared value of items in your cart.
Taxes are automatically calculated and displayed at checkout based on your shipping address. Note: Customers are responsible for any customs fees incurred during delivery.
Need Assistance?
For unresolved payment or discount issues, contact dikavey001@gmail.com. We aim to respond within 24–48 business hours.